Job Specification: Team Leader
Line managed by: Operations Manager
Responsible: Staff and volunteers
Location: Manchester HQ
Salary: £24,500 (pro-rata, four days a week)
Application Deadline: 22 February 2019
Be responsible for managing and developing relationships with local authorities in a proactive manner
Lead and manage a team of staff and volunteers to deliver day-to-day activities and operations
Promote the organisation in a positive and engaging manner that secures support from donors, partners and other stakeholders
- Effectively manage a team of staff, case workers and volunteers
- Coordinate a range of everyday activities and services
- Manage a fast paced and changing environment in a flexible manner
- Deal with challenging and complex issues in a sensitive and appropriate manner
- Create a rapport and build relationships with young people
- Maintain an awareness and understanding ofissues relating to communities from different racial and cultural backgrounds
- Ensure that Lifeshare is compliant with all relevant legislation, statutory guidance and procedures
- Act as a positive ambassador in the regional community for Lifeshare
- Undertake administrative tasks as required e.g. in relation to staff and client records, as required.
- Ensure the team and volunteers have the skills and competences required
- Establish, promote and support effective team working through good communication and regular team meetings.
- Manage staff in line with Lifeshare Policies and Procedures including supervision, absence management, disciplinary and grievance issues
Project and Partner Management
- Prioritise tasks, manage own workload and be accountable for case work
- Develop concise reports by summarising, analysing and evaluating complex information
- Formulate and implement effective interventions focused on outcomes
- Deliver activities in support of Lifeshare’s strategic direction
- Provide a proactive approach developing relationships with partners and agencies
- Engage with the regional community to identify funding opportunities and generate income
- Ensure that Lifeshare is appropriately represented and working in effective partnership with key local service providers, statutory and voluntary
- Negotiate to achieve positive resolutions with outside organisations and individuals
- Responsible for ensuring all current and newly referred individuals are properly assessed and that high quality, person-centred support is provided for all supported individuals.
- Liaise with external professionals, individuals and other stakeholders as required to ensure that the needs of the people supported are reviewed regularly and plans developed so that we continue to meet their needs
- Responsible for ensuring good communication channels are established and maintained to facilitate new referrals and joint working.
- Ensure that effective referral protocols and practices are in place to enable speedy and positive responses are provided to meet new demands
Develop Workplace Culture
- Develop an environment where open discussion about the emotional demands of the work is normalised and facilitated
- Identify signs of stress in their staff at an early stage and monitor them accordingly
- Champion the benefits of resilience for all stakeholders
- Take responsibility whilst empowering staff to make positive and sustainable changes
- Recognise individual needs and strengths and how they can change over time
- Work with employees to identify adjustments to work that might reduce the stressful nature of their job and improve their wellbein
- Experience of summarising, analysing and evaluating complex information
- Experience of successfully effecting change
- Experience in multi-agency working
Essential Skills and Knowledge
- Knowledge of relevant safeguarding legislation, statutory guidance and procedures
- Excellent interpersonal and communication skills and the ability to communicate with a range of people, using a variety of communication methods
- Well-developed leadership and management skills
- Ability to write effectively for a range of audiences and formats
- Excellent organisational skills including an ability to prioritise your own and others workload
- Good numerical skills for managing budgets
- Creativity in shaping solutions
- Passion for working with people and providing person-centred care
- Capacity to work under pressure and to take a problem-solving approach to work
- Accountable to organisation policies and regulatory requirements
- Ability to resolve and manage conflict
- Ability to create a rapport and build relationships with young people
- Self-confidence to facilitate positive social change
- Be a role model self-care and flexibility
- Recognition your own limitations
- Forward thinking: anticipating internal and external changes that may impact on the wellbeing of staff
Degree (or proven track record in the field), preferably in Social Care or Youth & Community. Level 3 qualification in Team Leadership and good knowledge of Safeguarding, Homeless Reduction Act, Housing Law and related legislation.
Lifeshare’s Mission: We work to prevent and break the cycle of homelessness, reduce harm and promote health.
Lifeshare provides support for those who are homeless or at threat of being homeless in the cities of Manchester and Salford. Lifeshare’s main focus is the CARDS project (Crisis Assessment and Referral Diversity Service). This aims to advise and assist the highly vulnerable 16-25 year old group who are homeless, or at risk of becoming homeless, and those at risk of sexual exploitation, involvement in gang activity and/or substance abuse. Our three staff give one-to-one support to young people, typically over a period of many months. Most are living chaotic lifestyles; some are engaged in sex work as a way to survive. A client’s needs are identified and a personal programme of support designed. We support clients all the way along the path towards independence and a home of their own.
In addition to the CARDS project, Lifeshare runs two other projects which are volunteer led and whose aim is to provide practical and emotional support at times when most other agencies are closed. The Weekend Breakfast Project provides free hot food, food parcels and clothing as well as social interaction and signposting to approximately 75 people each Saturday and Sunday morning. The Christmas project is an ‘open house’ where people can come for company, hot food, entertainment, medical care and support for 7 days over the Christmas period.
There is an increasing demand for the services that Lifeshare provide, and the Team Leader role is now required to enable our staff to focus on service provision and support our client base.
Submit a covering letter and CV to email@example.com. Deadline is 22 February 2019.